ALMATY/Kazakhstan, OCT. 29 2014 (The Conway Bulletin) — It’s early, 6.30am. Almaty is quiet and wet on a late September morning.
A taxi for the airport, booked the previous night, doesn’t arrive as scheduled at the tidy mid-range hotel near the city’s wooden Russian Orthodox Cathedral.
The concierge calls and then calls again. He gets up to wait outside nervously. Finally he suggests his guests stop a car on the street and negotiate a ride to the airport, 20 minutes away. In the rain, the visitors troop out to a busy intersection and wait.
One car arrives and rejects their offer. Two minutes later, another small car pulls up. A friendly fellow with a square jaw and thick hands negotiates a fare to mutual satisfaction and the visitors hop in. “You’ll make your flight,” he reassures his new passengers. “Don’t worry.”
Despite his confidence, arrival at the airport is rushed and hectic. The visitors bound through, up an escalator, towards the domestic check-in area. Two efficient young women — one Kazakh; one Russian — check passports and issue boarding passes.
Check-in complete. Security to go. The visitors turn around to see two security stations, both well-staffed and as efficient as the check-in counter. The visitors pass through in three minutes. Suddenly they have a half hour to kill.
Almaty Airport’s domestic departures area calls to mind successful small airports like London City and Toronto’s Billy Bishop, airports that do so well because they balance passenger volume, adequate staffing, and methodical organisation carefully.
This is a plus for oil workers and executives hoping to get to Atyrau, in west Kazakhstan, with minimum fuss, as well as everybody else flying domestically from Almaty.
If there’s room for improvement — and there always is — the waiting area café would benefit from an upgrade. Lacklustre pastries and mediocre coffee stand in the way of a good passenger experience.
ENDS
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(News report from Issue No. 206, published on Oct. 29 2014)